Reprint Resolved

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When batch issuing or batch voiding benefits and sending data to the EBT Processor, a communications error can occur for various reasons, such as a connection timeout, a loss of network, etc. When a communications error occurs during the EBT batch issuance process, the EBT issuances that could not be sent to the EBT Processor are flagged within the SPIRIT system as pending, the printing process is canceled for any letters or address labels for the pending issuances, and the households with pending EBT batch issuances are locked. Once the connection with the EBT Processor is again stable, pending EBT batch issuances can be resolved by clicking the Resolve Pending button on the following screens:

Batch Issue History (Clinic)
Batch Issue History (State Office)

Additionally, pending EBT batch issuances can be resolved for each individual household within the Clinic application module by selecting the Resolve EBT Issuances menu option on the Benefit Management menu in the Participant Folder.

The Reprint Resolved screen is used to attempt to complete an issuance of EBT benefits flagged as pending issuance on the Batch Issue History screen. This screen is only available when the Electronic Benefit Transfer (EBT) food delivery system is enabled.

NOTE: For more information about enabling the Electronic Benefit Transfer (EBT) food delivery system (or any other food delivery system, such as check, voucher, or direct distribution), see the Clinic screen in the Reference Utility application module.

Reprint Resolved screen

Screen Access

Display the Batch Issue History screen > Click the Resolve Pending button.

Interface Initialization

Upon initial display of the screen, the following occurs:

The title bar text is set to "Reprint Resolved".

The Generate Address Labels check box is visible, enabled, and initially unchecked as the default.
The Address Label Printer drop-down list box is visible, disabled, and initially blank as the default.
The Pause after Generating Label check box is visible, enabled, and initially unchecked as the default.
The Generate Additional Documents check box is visible, enabled, and initially unchecked as the default.

The OK button is visible and enabled as the default.

The Cancel button is visible and enabled as the default.

Screen Elements

Unless otherwise stated below, all controls on the Reprint Resolved screen are visible and enabled when:

The screen is active.

If one or more special conditions exist that affect a control on the Reprint Resolved screen, the condition(s) are documented for that specific control below.

Generate Address Labels check box

Select the Generate Address Labels check box to indicate that address labels should be generated when the screen is processed.

The check box is initially unchecked as the default.

NOTE: The Address Label Printer drop-down list box becomes enabled and required when the Generate Address Labels check box is checked.

Address Label Printer drop-down list box

Select the name of the printer on which to print the mailing labels in the Address Label Printer drop-down list box. The drop-down list box contains all currently-defined "other output printers" as options. The drop-down list box is initially blank as the default.

The control is enabled when:

The Generate Address Labels check box is checked.

Pause after Generating Label check box

Check the Pause after Generating Label check box to pause the selected printer after generating the labels. This allows the print stock to be changed before the letters are printed. The check box is initially checked when enabled.

The check box is initially unchecked as the default.

Generate Additional Documents check box

Check the Generate Additional Documents check box to generate a receipt confirmation letter when the screen is processed.

The check box is initially unchecked as the default.

OK button

Click the OK button to process the screen.

It is the default button for the screen, unless otherwise noted.

It does not have a mnemonic. Its keyboard shortcut is the Enter key.

When the OK button is clicked, the following actions occur:

If the Generate Address Labels check box is checked, mailing labels are generated on the printer selected in the in the Address Label Printer drop-down list box.
If the Pause after Generating Label check box is checked, printing on the selected printer will be paused after generating the mailing labels.
If the Generate Additional Documents check box is checked, a receipt confirmation letter is printed on the designated documents printer the current household.
The Event Log - Batch Issue Resolve Pending screen displays.

NOTE: Households locked in the Clinic application module outside of batch processes cannot be released by the unlock feature on the Batch Issue History screen. These households must be unlocked using the Unlock Locked Household screen accessed from the Participant List screen or from within the Participant Folder.

Participant records locked by batch processes can be unlocked on either the Batch Issue History screen or the Unlock Locked Household screen accessed from the Participant List screen or from within the Participant Folder.

Cancel button

Click the Cancel button to close the screen without processing or saving data.

It does not have a mnemonic. Its keyboard shortcut is the Esc (escape) key.

The Event Log - Batch Issue Resolve Pending screen displays when the button is clicked.

Processing

If data can be validated and saved on the screen, the following processes occur when the screen is processed:

A process to check for required controls as identified in the Data Map below is performed.
A process to check for valid entries as identified individually for each applicable control in Screen Elements above is performed.
A process to check for edits and cross edits as identified for each applicable control in Screen Elements above is performed.
If any checks or processes fail, a standard error message displays.

If no data can be validated and saved on the screen:

No cross edits are performed.
All values are considered legitimate.
No data is written to the database.

Data Map

The Data Map defines the values saved for all controls on the screen. If available, any additional notes or comments are displayed in the Notes column.

Control Label	Control Type	Table. Column	Notes
Generate Address Labels	check box	·	·
~Address Label Printer	drop-down list box	·	Required if the Generate Address Labels check box is checked. All printers available in the current operating system are displayed as options.
Pause after Generating Label	check box	·	·
Generate Additional Documents	check box	·	·

~ Denotes a required control (if applicable). The process that checks for required controls does not occur on screens displayed in read-only or Details mode.

+ Denotes data written to the database when screen processing occurs (if applicable). The process that writes data to the database does not occur on screens displayed in read-only or Details mode.

Software Version: 2.40.00