At times you may encounter a piece of hardware that is not functioning properly. For such instances, the following troubleshooting tips are available:
If your keyboard is not functioning properly, complete the following steps to correct the issue:
1. Shutdown your computer.
2. Unplug and reconnect the keyboard cable.
3. Verify that all other cables connected to the back of the computer and secure.
4. Reboot your computer.
5. If the keyboard is still not functioning properly, contact your technical support group.
If your mouse is not functioning properly, complete the following steps to correct the issue:
1. Shutdown your computer.
2. Unplug and reconnect the mouse cable.
3. Verify that all other cables connected to the back of the computer and secure.
4. Reboot your computer.
5. If the mouse is still not functioning properly, contact your technical support group.
If your monitor is not functioning properly, complete the following steps to correct the issue:
1. Verify that the power light on the front of the monitor is lit.
2. If the power light on the front of the monitor is not lit, press the button to turn on the monitor.
3. If the power light on the front of the monitor is lit and the monitor is still not working, shutdown your computer.
4. Unplug and reconnect the monitor cable to the back of the computer.
5. Unplug and reconnect the monitor cable to the back of the monitor.
6. Verify that all other cables connected to the back of the computer and secure.
7. Reboot your computer.
8. If the monitor is still not functioning properly, contact your technical support group.
If paper is jammed in the printer, complete the following steps to correct the issue:
1. If you can see paper partially printed in the paper tray on top of the printer, carefully remove it from the roller.
2. Remove the paper tray(s) and remove any paper that has become lodged in the printer or that has become crumpled in the paper trays. You may need to run your hand along the top of the tray area to feel for any paper that has become lodged.
3. Open the front cover of the printer and remove the toner cartridge. If you find any paper here, carefully remove it from this area. Carefully replace the toner cartridge and close the cover.
4. Open the back cover of the printer (if applicable to your printer type) and remove any paper found in this area. Close the cover when complete.
5. Replace the paper tray(s). If you have removed more than one tray, ensure that you replace all of the trays that were removed back in their proper location. Once all of the paper trays are replaced, the printer will perform a self-test to verify that all paper has been removed.
6. If the printer is still not functioning properly, contact your technical support group.
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Software Version: 2.40.00